Welcome to PWC 311:
Your Connection to County Services

Prince William County is launching a faster, easier way to connect with local government.

Submit a Request

What is PWC 311?

PWC 311 is your new hub for requesting services, reporting issues, and getting quick answers—all in one place.

And the star of the show?

Meet "Will" – our new AI-powered chatbot, available 24/7 to answer your questions, connect you to the right services, and get you what you need—fast and hassle-free.

WHAT PWC 311 MEANS FOR YOU

One platform.
Many services.

From reporting construction without permits to asking about library fees, PWC 311 connects you directly with the right department.

Transparency &
Accountability.

Track your request from start to finish. Know when it’s received, when it’s resolved, and every step in between.

Anytime, anywhere access.

Reach PWC 311 your way:

Chat with Will

Instant Answers 24/7

Mobile App

iOS & Android

Call 311

For Live Support

Online Portal

Submit and Track Requests

Common Uses

Report Construction Without Permits

Report Graffiti

Ask about Property Taxes or Library Fees

Get help with County Services & Events

Rollout Highlights

Launched in Spring 2025, PWC 311 is rolling out in phases:

Phase 1: 39+ request types, centralized portal, mobile apps, phone, and chatbot support

Future Phases: More services, smarter AI, and even greater integration across departments.

Chat with Will (bottom right of your screen)

Submit a Service Request

Download the App – iOS & Android

311 or (703) 792-4311

Frequently Asked Questions

Got questions? We’ve got answers. Browse our FAQs for quick solutions to common issues and services.

See FAQ

Share Your Feedback

Satisfied with your service? Suggestions for 311 improvements? Share your feedback.

Share Your Feedback

Disclamer

Information provided to Prince William County may be subject to public release under the Virginia Freedom of Information Act and/or other applicable laws. PWC 311 should not be used to submit sensitive information to the County, such as social security numbers, bank, or other financial account identifiers (ex. account numbers), or health/medical information.

To request copies of public records from the County, do not use PWC 311, but instead please visit the Prince William County FOIA page, which has a list of County departments and their FOIA liaisons. If you are unsure what department/agency/office to submit your request to, please email [email protected].

To report suspected government waste, fraud, or abuse, please visit Audit Services.

Please review our County Privacy Policy.