PWC 311 is Prince William County’s centralized, non-emergency service request platform that connects residents with government services. It provides a single point of contact—available via phone, mobile app, website, or email—for reporting issues, requesting services, and finding information about county programs and resources.

When you submit a request through PWC 311, it is logged in our system and sent directly to the appropriate department for action. You can track the status of your request in real time through the PWC 311 portal.

Residents can use PWC 311 to: 

• Report issues such as potholes, broken streetlights, or code violations

• Request services like trash pickup or bulk waste collection

• Inquire about permits, licenses, and county programs

• Find information about community events, public meetings, and more

PWC 311 provides a convenient, 24/7 way to access county services, ensuring faster response times and better communication. You can easily track your request’s progress and receive updates, creating a more transparent and efficient experience.

PWC 311 helps county staff by:

• Streamlining service requests and routing them to the correct department

• Reducing time spent handling routine inquiries

• Improving workflow efficiency and tracking service performance with real-time data

No, PWC 311 is for non-emergency issues only. If you have an emergency that requires immediate assistance, call 911.

The system keeps a record of all service requests, allowing residents to track progress and giving county departments access to valuable data to improve service delivery.

You can reach PWC 311 through:

• Phone – Call the PWC 311 hotline

• Mobile App – Download the PWC 311 app

• Website – Visit the PWC 311 online portal

• Email – Send a request via email

Report escalations at [email protected]. Please include your name, Service Request number, the date of your original request if known, a good number to reach you by phone, and your most up-to-date email address.

You can either open a new Service Request and reference the identification number of your previous request or follow up directly if an agency contacts you for more information. If an agency needs additional details, staff will provide instructions on how to respond. Follow-up communication will come by email or phone.