Prince William County Selects Director of Public Safety Communications

Prince William County is pleased to announce that Kaytie Carroll has been selected as the Director of Public Safety Communications, or DPSC. Her appointment is effective Nov. 10, 2025. 

Carroll brings more than 30 years of dedicated service and leadership to Prince William County’s Department of Public Safety Communications, where she has served since 1992 in progressively responsible roles supporting the county’s 911 operations, emergency response coordination and communications technology. Most recently, she served as Assistant Director of Administration, leading initiatives that modernized operations and improved efficiency. Among her many contributions, Carroll implemented a background investigation software system to streamline applicant processing, established formal training programs and helped position Prince William County Public Safety Communications as the first accredited communications center in Virginia. 

“Kaytie’s extensive operational experience and decades of service in Prince William County make her uniquely qualified to lead Public Safety Communications into its next chapter,” said County Executive Chris Shorter. “Her leadership, innovation and institutional knowledge will ensure that our emergency communications center continues to set the standard for reliability, professionalism and service to residents.” 

“It’s an incredible honor to lead the department where I began my career more than three decades ago,” said Carroll. “Public Safety Communications is built on teamwork, trust and service to our community. I’m proud of how far we’ve come and look forward to continuing to ensure that every call for help in Prince William County is answered with professionalism and care.” 

Carroll holds a Master’s Degree in Public Administration and a Bachelor of Science in Psychology, both from George Mason University.