Welcome to PWC 311:
Your Connection to County Services
Prince William County is a faster, easier way to connect with local government.
311 Updates
Looking for news about 311? Check out our updates here!
311 Update Board of County Supervisor's Work Session 2/10/26
Check out the update 311's team presented to the Board of County Supervisors on February 10, 2026 for information on how the program has done since launch in May 2025!
PWC 311 Chosen for STATESCOOP LOCALSMART AWARD 2025
The LocalSmart Awards honor the visionaries who transform local government to make a difference in citizens' lives. These awards celebrate the achievements and initiatives of those who work to make a lasting impact in cities, counties and municipalities across the country. Local IT Innovation of the Year Winner 1 of 5: PWC 311
311 Requests Per Month
This Dashboard shows the average number of service requests submitted via 311 per month.
WHAT PWC 311 MEANS FOR YOU
One platform.
Many services.
From reporting construction without permits to asking about library fees, PWC 311 connects you directly with the right department.
Transparency &
Accountability.
Track your request from start to finish. Know when it’s received, when it’s resolved, and every step in between.
Anytime, anywhere access.
Reach PWC 311 your way:
Chat with Will
Instant Answers 24/7
Mobile App
iOS & Android
Call 311
For Live Support
Online Portal
Submit and Track Requests
Call Willow
Call Willow After Hours
Email Us
Common Uses
Report Construction Without Permits
Report Graffiti
Ask about Property Taxes or Library Fees
Get help with County Services & Events
Frequently Asked Questions
Got questions? We’ve got answers. Browse our FAQs for quick solutions to common issues and services.
Share Your Feedback
Satisfied with your service? Suggestions for 311 improvements? Submit a General Request with the link below or email us at [email protected].
Disclaimer
Information provided to Prince William County may be subject to public release under the Virginia Freedom of Information Act and/or other applicable laws. PWC 311 should not be used to submit sensitive information to the County, such as social security numbers, bank, or other financial account identifiers (ex. account numbers), or health/medical information.
To request copies of public records from the County, do not use PWC 311, but instead please visit the Prince William County FOIA page, which has a list of County departments and their FOIA liaisons. If you are unsure what department/agency/office to submit your request to, please email [email protected]
To report suspected government waste, fraud, or abuse, please visit Audit Services.
Please review our County Privacy Policy.