311 Updates
Welcome to the hub for all things 311!
Here you'll find announcements and information about how 311 continues to evolve. News flows from most recent to oldest.
Spring 2026: New and Revised Service Requests!
April 9, 2026
Thank you for using 311! We have been hard at work since autumn 2025 to bring updated service requests based on lessons learned in our first year of service.
Starting April 9th, you will find the following service requests have been updated:
- Drainage & Flooding Issue: Added a new question
- Report a Hazardous Tree: Added new questions and changed the description
- Environmentally Protected Areas (formerly Request Resource Protection Area (RPA) or 100 Year Flood Plain Information): Changed the title and description, added new questions.
- Active Construction Site Concerns: Expanded the expected resolution window from 2 business days to 5 business days to provide a more accurate expectation.
- Overcrowding Concerns: Added two new questions
- Report Land Disturbance: Changed the description to better explain the purpose of the request.
- Interior Building Maintenance Issue: Added a new question with the type of issues that can be investigated for code violations.
- Trash, Junk, and Debris Concerns: Added a validation alert for trash in the road right-of-way to contact VDOT.
- Accessory Structure Approval Issues: Added a list of structures that can be investigated for code violations.
- Streetlight Inquiry: Added location requirement for magisterial district reporting for the Board of County Supervisors.
You will also see that Spanish has been added as a language option in the Web Portal and Mobile Apps, as well as with Willow, our after-hours AI Voice Agent! We do not have a Spanish translator on our live agent team at this time.
We are also introducing two new service requests based on many of the questions we've gotten through general requests and through Will, our chatbot, since our launch in May last year. The new requests are:
- Report Domestic Fowl in Residential Districts: Use this SR to report a resident keeping chickens or other domestic fowl (Doves, Quail, Pigeons, Ducks, Geese, Pea Fowl, Emu, Ostrich) within residential districts that are outside of the Domestic Fowl Overlay District.
- Report Unapproved Existence of a Second Kitchen or Wet Bar: Use this request to report a second kitchen or wet bar that has been built without zoning approval.
We hope the new and updated service enhancements make 311 even easier to use and even more helpful for Prince William County residents!
311 Presents Progress Update to Board of County Supervisors
February 10, 2026
Check out the update 311's team presented to the Board of County Supervisors on February 10, 2026 for information on how the program has done since launch in May 2025.
PWC 311 Chosen for STATESCOOP LOCALSMART AWARD 2025!
December 8, 2025
The LocalSmart Awards honor the visionaries who transform local government to make a difference in citizens' lives. These awards celebrate the achievements and initiatives of those who work to make a lasting impact in cities, counties, and municipalities across the country.
PWC 311 was one of five winners in the Local IT Innovation of the Year category. Check out all the winners here!
311 Launched!
May 15, 2025
Prince William County introduces PWC 311: A New Customer Service Platform that Quickly and Efficiently Connects the Community to Services and Support.