Prince William County Development Services and the Fire Marshal's Office Enhance Customer Services with New Virtual Appointment Scheduling System

The Department of Development Services, Building Development Division and the Fire Marshal's Office will launch a new online Virtual Appointment Scheduling System on June 30, 2025.

“We are delighted to provide this latest streamlined solution for customers that provides the convenience of 24/7 self-service scheduling, from anywhere,” said Matt Smolsky, Assistant Chief and Fire Marshal, Fire Marshal’s Office. “Ensuring building safety and fire prevention is a shared responsibility and we are thankful to the industry members, business leaders, and county experts that collaborated on this endeavor.”

“The implementation of a Virtual Appointment Scheduling System is an integral part of an ongoing initiative to leverage technology for increased productivity and improved customer service delivery,” shared Mandi Spina, Director, Department of Development Services. “Allowing customers to receive services on their desired time creates real advantages in commercial building construction.”

Virtual appointments are accessible from anywhere with an internet connection and allow business owners and future property owners to engage county experts in real-time, ask questions, and receive immediate project guidance and support.

The availability and specific type of virtual online services vary, depending on department and commercial project. The current appointment types are:

• Commercial Walk-Thru Plan Review with the Fire Marshal’s Office for customers with commercial projects.
• Commercial Project Management Early Assistance for customers seeking research support and assistance with identified properties for specific commercial development projects; and
• Commercial Plan Intake Quality Control Assistance for customers in need of specialized assistance on development regulations and the permit process.

All virtual appointments will be conducted using Microsoft Teams. After customers access a link to book a virtual appointment online, they will receive a confirmation email with instructions and a link to join the virtual appointment at the date and time requested.

Stay tuned for more information in the coming weeks. Based on customer feedback, the County will consider adding more meeting types to the Virtual Appointment Scheduling System.

For more information about the Department of Development Services and its ongoing initiatives, visit PWCWorks, sign up for Development Services’ Customer Service Bulletins, call (703) 792-6930 or email [email protected].

To learn more about the Fire Marshal’s Office visit: https://www.pwcva.gov/department/fire-marshals-office.