Development Services Offers Online Service Solutions to the Construction Permit Application Flow

Development Services Building Development Division’s Plan Intake now offers specialized quality control consultations for commercial and residential projects through our innovative Virtual Appointment Scheduling System.

“This tailored service reflects our commitment to adapting to the evolving needs of our customers, ensuring that expertise and compliance assistance are readily available to keep customer projects on track,” said Mandi Spina, Director, Department of Development Services.

A key advantage of modern permitting solutions is the ability to enhance the customer experience, particularly when additional guidance is needed during the often-complex permitting process. Customers can take comfort in knowing that if an expert quality control consultation is necessary, they will be promptly informed and provided with the opportunity to schedule a virtual appointment.

Streamlined and collaborative project permitting processes, provide:

• Prompt notification: Should an expert quality control consultation become necessary during the permit application process; customers are informed without delay. This ensures transparency and prevents unnecessary waits or confusion regarding the application status.
• Virtual appointment scheduling: To further improve convenience and accessibility, customers are offered the opportunity to schedule a virtual appointment with the expert.
• Convenience and efficiency: This virtual format saves time and effort, as customers can attend the consultation from their location of choice, eliminating the need to travel and wait in person.
• Enhanced communication: Virtual consultations provide a dedicated space for customers to discuss project details, address concerns, and receive personalized advice directly from the experts involved in the permitting review. 
• Targeted advice: Experts can offer insights tailored to specific concerns or challenges raised by customers and provide next steps to ensure everyone is on the same page.

Permitting and plan review are the backbone of code compliance and the first steps in mitigating potential errors. This crucial phase is intended to identify and reduce the number of safety risks and violations that might occur prior to the start of construction, when they are much easier to resolve.

For more information about the Department of Development Services and its ongoing initiatives, visit PWCWorks, sign up for Development Services’ Customer Service Bulletins, call (703) 792-6930 or email [email protected].