Job Portal (NEOGOV) FAQs


Where do I begin? You can apply online by clicking on the job title you are interested in and clicking on the 'Apply' link. If this is the first time you are applying using our online job application with NEOGOV, you will need to create an account and select a Username and Password. Applications can be saved and used for more than one job opening.

How do I get an e-mail address? If you do not already have an e-mail address free e-mail is available through a number of providers. Although we cannot endorse any particular vendor, you may want to go to Google or Yahoo for more information.

Where do I get help with the online application? If you need assistance completing your online application or do not have access to a computer, call Human Resources at 703-792-6640 or TDD 703-792-6291.

What if I do not have a computer or access to the Web? The Virginia Employment Commission and Prince William County public libraries offer computers available for job seekers. Be prepared to sign up to use a computer and there may be a time limit.

What do I do if I’ve forgotten my Username and/or Password? If you have forgotten your Username and/or Password contact NEOGOV Customer Care at 855-524-5627. Prince William County Government does not retain password information.

Will you notify me when a Prince William County Government job opens in my field of interest? You can request e-mail notifications for jobs in your field of interest by clicking on the “Job Interest Card” link, checking the appropriate job categories you are interested in and filling out all required information.

May I submit an application for future Prince William County Government job openings? Prince William County does not hold applications to review for future job openings. Each time you submit an application it is used only for the particular job opening for which it is submitted. You may complete and store an application in NEOGOV however, so that you can use it for any future job openings you apply for.

Will I automatically be considered for other positions if I previously submitted an application? No. You must submit a separate application for each position in which you are interested.

How do closing dates work? What if the closing date is listed as 'Open Until Filled'? The online system will allow you to submit an application until 11:59 p.m. (Eastern Standard Time) on the deadline date. At that point the job announcement and the application will be automatically pulled from the internet. If you are completing an application and the deadline passes you will not be able to complete the submission. Positions which have 'Open Until Filled' listed as the closing date will be open to applications until enough qualified applicants are assembled to begin the interview process. At that point, the job announcement will be pulled from the internet. Apply as early as possible to assure you are considered for those job openings.

How do I save my application? You must click 'SAVE' to retain the information you have entered. If you close your browser prior to clicking 'SAVE' you will lose any information you entered after the last time you clicked 'SAVE.' If at any time you need to exit the application form, click the 'SAVE' button at the bottom of the form. You can return to your application later by logging into your account with your Username and Password.

What if I want to submit a résumé? Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications.

Who will see my application if I use the online application process? All online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

I missed the deadline. May I still apply? As with any position, once a closing date has passed no additional applications will be accepted or considered. Continue to visit our site and apply for new jobs as they become available.

I have submitted my application. What happens next? If you are selected for an interview, you will be contacted by the hiring department after the closing date and the online status of your application will be updated to "Placed on Referral List." If you are not referred for an interview, the application status in your account will be updated to "Position Filled" once the position has been filled.

What should I do if my address or phone number changes? You may update your personal profile in your account to include your address and telephone at any time.

If I have submitted an application online should I also submit a paper copy of my application to the HR Office? Applications need only to be submitted online.

How frequently are jobs updated and how long are they advertised? Advertised jobs are updated on a daily basis as new job opportunities become available. Most jobs are advertised between 7-14 days.

How are applications evaluated? Applications are reviewed and candidates selected for interviews based on the documented education experience and skills on their applications. It is important to read the job announcement so you can identify the qualifications you need to include on your application. Provide dates of employment, hours worked, supervisory experience, degree(s) awarded or number of college credits earned. Human Resource analysts will review all applications. After an evaluation of relevant education and experience, the top ranked applications will be forwarded to the hiring agency.

What does it mean when an ad requires supervisory experience? Unless the ad states otherwise, supervision generally means day-to-day control including the responsibility to hire, direct work, evaluate performance, discipline and dismiss employees.

What does the requirement for progressively responsible experience mean? Progressively responsible experience is work experience that clearly shows an upward progression in the level of duties and responsibilities from one job to the next.

How long will it take to hear back from the hiring agency once I apply? Depending on the specific recruitment and hiring department the response time will vary -- typically within one to three weeks from the advertised closing date.

Will the agency contact me if I am not selected for a position? If you have interviewed for a position the agency will follow up with you to let you know that you have not been selected for a position.

The job announcement states a typing test is required. How do I coordinate that? Only candidates contacted by the hiring agency for an interview will be scheduled to take the typing test prior to interviewing.

Since I’m not sure what job I am interested in can I just submit an application and have you determine what job(s) I am best qualified for? No. You must submit a separate application for each advertised vacancy specifying the advertised position number.

Can you provide an overview of the information contained in the job announcement? Job announcements contain a general definition of work any special requirements typical tasks knowledge skills and abilities education and experience requirements. Most advertised positions list a salary range. The minimum salary to mid-range salary as well as the minimum salary to the maximum salary are generally listed for each advertisement. Starting salaries will normally be up to mid range depending upon qualifications recruitment and department budget.

How can I find out the status of my application? To review your application status log onto your account and click “Application Status.” You will be able to see the status for all of the positions for which you have applied as well as the applications the dates you applied and the names of the organizations where you have applied.