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Office of Human Resources Support
Job Aids and Frequently Asked Questions
Expand all- Mobius Login Support Job-Aids
Login/Security Access Job Aids
DUO Login Authentication Set-up
MFA Login Authentication Set-up
Guest Email User Account & Authentication Set-up
Mobius Job Aids
Support listed below includes Links to the Employee PWConnects site (requires County single sign-on credentials)
Most Job Aids are available on the PWConnects site (requires County Device and network access)
All Job Aids for Employee Support can be access on PWConnects/Mobius Resources/Employee Job Aids
All Job Aids and Mobius Support for Supervisors & managers can be accessed on PWConnect/Mobius Resources/Manager & Supervisor.
For Supervisors and Managers: Setting a Vacation Rule
- Employee Self-Service Support
All Job Aids for Employee Support can be access on PWConnects/Mobius Resources/Employee Job Aids
- Manager Self-Service & Mobius Support
All Job Aids and Mobius Support for Supervisors & managers can be accessed on PWConnect/Mobius Resources/Manager & Supervisor.
- HR Liaison, and Timekeeper Role
- PWCUniversity Resources
- FAQs - Pay and Leave
How can I view my pay statements?
Employees may view their pay statements In Mobius. Please refer to the Mobius Job Aid for assistance.
Does the company grant pay advances?
No, but there are options for a small payroll loan through the Employee Advisory Committee (EAC).
I am a new employee, when will I get my first check?
Employees may refer to the Payroll calendar to determine when they should be paid.
Where will my first paycheck be sent?
Pay is typically direct deposited, including the first paycheck.
When will I receive my W2s?
W-2s are typically made available through Mobius no later than the 31st day of January each year. W-2s are also mailed to the homes of all employees paid in the previous calendar year.
I need a copy of my W2s.
To access a copy of your W-2, please refer to the Mobius Job Aid for assistance.
My hours are incorrect.
Employees should contact their supervisor to initiate research.
I didn’t get paid for the Leave I put in.
Employees should contact their supervisor.
Can you send me a copy of my pay stub?
Please refer to the Mobius Job Aid for assistance in locating your pay slip. Otherwise, email [email protected] to request this document.
How do I change my tax deductions?
Tax deductions may be changed in Mobius. Please refer to the Mobius Job Aid for assistance.
Who handles garnishments?
Please contact [email protected].
Who handles child support orders?
Please contact [email protected].
How do I change my Direct Deposit bank account?
Employees may change their direct deposit bank account in Mobius. Please refer to the Mobius Job Aid for assistance.
How do I reach Payroll? I need to speak to someone in Payroll.
Payroll email - [email protected].
I am having trouble logging into UKG, who should I contact?
UKG only exists in the Police Department and the Department of Fire and Rescue. Employees should contact their department timekeeper.
Please update my address and/or phone number.
Employees may update their address and phone number in Mobius. Please refer to the Mobius Job Aid for assistance.
Can I update my personal information somewhere?
Employees may update their personal information in Mobius. Please refer to the Mobius Job Aid for assistance.
How do I officially change my name?
Employees who need to officially change their name may update their name in Mobius with valid documentation. Please refer to the Mobius Job Aid for assistance.
- FAQs - Leave and Income Protection Programs
How much leave do I have?
Leave balances are available in Mobius. Please refer to the Mobius Job Aid for assistance.
How much leave do my direct reports have?
Managers and Supervisors can access leave balances for their direct reports in Mobius. Please refer to the Mobius Job Aid for assistance.
How do I apply for Family Medical Leave/Short Term Disability?
Employees should contact their supervisor or can contact [email protected] to begin discussions regarding the need for Family Medical Leave.
Employees who are in the VRS Hybrid Plan may contact the Standard to begin the application for short-term disability: 1-844-404-2111 and online at https://app.standard.com/benefits/employee/soc/ - Note: you will need the company name VACORP/Prince William County and the Group Number: AL00006723/0073 Also note, hours should be reported as either 38 (for 37.5 hours a week schedules) or 40 (for 40 hours a week schedules).
How much time can I take off for the birth of my child?
Employees have access to the Family and Medical Leave Act (FMLA) for childbirth and/or bonding following the birth of a child. This time is limited to 12 weeks (inclusive of other eligible leave) over the course of a rolling 12-month period.
Additionally, employees who are eligible for FMLA may also be eligible for paid Parental and Medical Leave (PML). PML pays an employee their full salary for the first six weeks of the qualifying FMLA period.
VRS Hybrid employees may also have short-term disability benefits available for medical leave required during pregnancy and after childbirth.
Additional leave options may be available through the Pregnancy Workers Fairness Act.
Do you offer paternity leave?
Employees have access to the Family and Medical leave Act for bonding following the birth of a child, limited to 12 weeks during a rolling 12-month period. Additionally, employees who are eligible for FMLA may also be eligible for paid Parental and Medical Leave (PML). PML pays an employee their full salary for the first six weeks of the qualifying FMLA period.
How much time off (with pay) am I entitled to for bereavement?
The County offers up to three (3) working days per calendar year.
- FAQs - Employment & Insurance Verification
I need an employment verification, specific to dates of employment.
Please email [email protected].
I need mortgage or wage verification.
Please email [email protected].
No one is responding to the verification form previously sent (these pertain mostly to the VOE’s that request payroll information).
Please email [email protected].
I need an Immigration Letter.
Please email [email protected].
- FAQs - Health Insurance and Coverage
I'm a new hire and do not know how to enroll in benefits?
New employees may enroll in benefits as part of their new hire “Journey” in Mobius. Please see the Mobius Job Aid for assistance.
Am I enrolled in benefits? What coverage do I have?
Employees may view their current benefits in Mobius. Please see the Mobius Job Aid for assistance.
I am unable to complete enrollment in the benefits system.
Contact [email protected].
Who is my medical provider and how do I get a Medical ID Card?
Once enrolled in medical insurance, it typically takes about two weeks to receive a physical card by mail to the employee's home. In the meantime, employees may create an account on the provider’s website or download the app for that provider to view a copy of their card.
Who is my dental/vision provider and how do I get an ID Card?
Once enrolled in dental insurance, it typically takes about two weeks to receive a physical card by mail to the employee's home. In the meantime, employees may create an account on the provider’s website or download the app to view a copy of their card.
When is Open/Annual Enrollment?
Open enrollment is in May; specific dates are announced each year.
Can I change my benefits? Can I add someone to my benefits?
Employees can change their coverages only during specific times, 1. Annual Open Enrollment in May, or 2. They have an IRS qualified mid-year status change. Employees may contact the Benefits Resource Center if they are not sure if their change qualifies. If it does, employees may request changes in Mobius with appropriate documentation. Please see the Mobius Job Aid for assistance.
My insurance card doesn't work for my prescriptions?
There is one singular card for medical and prescriptions. If you are experiencing issues, please contact the Benefit Resource Center for assistance.
How do I reach the HR team for my issue (if BRC cannot resolve)?
Send an email to [email protected], or call 703-792-6640.
My address is wrong with my insurance providers. How do I fix it?
Employees must first change their address in Mobius. Vendors are then notified of the address change by Prince William County. Please refer to the Mobius Job Aid for assistance with how to change an address.
I made changes to my benefits due to a life status change. Why are carriers not showing the changes yet?
Changes made in Mobius have a brief delay since files are not sent every day. Currently, files are sent weekly, allowing for time for these to show. If employees have an urgent change, please email [email protected] for escalation. I was hired 2 months ago.
Why can't I enroll in the benefits in the system?
New employees have 30 days from their date of hire to make benefit election decisions. If you have questions, please contact [email protected] to confirm.
I was told by my doctor's office that I am not in the system therefore I can't make a doctor's appointment, what do I do?
Please contact [email protected] for assistance.
I enrolled in the benefits plans last week and they don’t show me as active?
Changes made in Mobius have a brief delay. Currently, change files are sent weekly, so please allow for time for enrollments to show. If employees have an urgent change, please email [email protected] for escalation.
- FAQs - Supplemental Retirement 457 and 401(a)
I am no longer employed with the County, but the Empower/Deferred Compensation vendor still shows my status as active.
Changes made in Mobius have a brief delay since files are not sent every day. Currently files are sent weekly, allowing time for the separation to show. The vendor may still be able to initiate the request and confirm with us. If employees have an urgent change, please email [email protected] for escalation.
How do I access my 401a/457 accounts?
Prince William County offers both supplemental (All County Employees) and pension driven 401a and 457 accounts (VRS Hybrid Plan Members Only). To access supplemental accounts through Empower, please set up an account at www.empower.com. For access to pension driven accounts, please set up an account at www.varetire.org under the Deferred Compensation Program (DCP) accounts. I have a question regarding how to obtain a loan through the supplemental retirement accounts.
The County does offer loans through the County's supplemental 401a and 457 accounts through Empower for those enrolled. Employees should log into their Empower account to request a loan. There are limits to the amounts that can be borrowed and how often.
Can I withdraw funds from my 401a balance?
The County's plans do allow for hardship (emergency) withdrawals under certain circumstances, but only from the supplemental 457 plan. Employees should log into their Empower account to see if their hardship qualifies and to apply. There are items that must be certified in order for the hardship to be approved.
I have left the County. How do I access my funds or complete a rollover to another plan?
Employees should contact the County's supplemental vendor, Empower to begin a rollover or a taxable distribution.
Employees may also take a distribution from their VRS Hybrid VOYA accounts, however, they should consult with VOYA regarding any implications of taking a withdrawal on their membership with VRS.
The retirement vendor doesn't have my correct information; how do I update it?
Address changes must be made in Mobius; vendors are then notified of the address change.
If there is other demographic data that is incorrect, please contact [email protected].
- FAQs - Leaving County Service
I am no longer employed and have questions about COBRA.
Please contact our vendor P&A Administration regarding COBRA questions. They can be reached at 1-800-688-2611 x 5537.
How much does COBRA cost?
COBRA rates are based on the full, unsubsidized premiums plus a 2% administrative fee. P&A Administration has the rate list for the specific amounts.
When will I receive my COBRA packet?
A COBRA packet will be sent out to a separated employee within three weeks of separation. If the information has not been received, employees should reach out to P&A Administration to request this information. Employees may reach out sooner if there is an urgent situation. P&A Administration can be reached at 1-800-688-2611 x 5537.I am no longer employed and need a form to show that I had health insurance.
Contact [email protected] to request an Insurance Verification Letter.