Prince William Crisis Receiving Center Now Accepting Walk-In Clients

The Prince William Crisis Receiving Center, or CRC, located within the newly established Crisis Receiving Center Complex, is now accepting walk-in clients. 

“The crisis receiving center offers immediate, compassionate behavioral health care 24/7/365. Individuals can walk into the center at any time to receive crisis care,” said Niisha Gordon, Strategic Account Manager for Connections Health Solutions, the organization that operates the center under contract with the county.  

Between its opening on Oct. 28, 2025, and Jan. 6, 2026, the CRC served a total of 304 adults; 164 required a higher level of care in the crisis stabilization unit.  Within the first month of being open, the out-of-area placement for Prince William County dropped from 43 percent to just 4 percent. 

With the addition of walk-in services, the CRC advances its mission of providing timely, comprehensive crisis support. Services include youth and adult crisis stabilization, 23-hour observation for both youth and adults, post-acute wraparound care and a direct connection to Prince William Community Services through a coordinated referral process. 

A key component of the CRC’s model is the use of “warm hand-offs,” which help ensure individuals are connected to appropriate follow-up care and resources after their immediate behavioral health crisis has been addressed. These connections may occur before or at discharge and can involve discharge planners, peer support staff or providers who help guide individuals to the next level of care. 

“Walk-in services make it easier for individuals and families to get help when they need it most,” said Lisa Madron, Executive Director of Prince William Community Services. “By offering immediate access to care, we can support people earlier, reduce barriers and help prevent crises from escalating.” 

The introduction of walk-in services is expected to help individuals receive care more quickly and reduce reliance on hospital emergency departments. People who may have previously sought care through law enforcement or emergency rooms now have the option to go directly to the CRC for behavioral health crisis support. 

The CRC serves Greater Prince William, as well as Arlington, Fairfax and Loudoun counties and the City of Alexandria. The center also offers withdrawal management for some individuals experiencing behavioral health crises related to alcohol or opioid use. 

The CRC’s stabilization unit includes 32 recliner chairs, 16 adult beds and 16 youth beds designed to support individuals 12 and older experiencing crisis. 

For more information about Prince William Community Services, visit pwcva.gov/cs.